Returns & Refunds

We're awfully sorry for the trouble.

Please Contact Us to let us know which items were damaged, include an image of the damaged items, the packing slips or stickers on the bottles, the delivery box and the address label. Please advise if you would prefer a refund or a replacement and we can organise that for you.

Apologies for the inconvenience here.

Please Contact Us to let us know which products you received, include images of the products you received, the packing slip or stickers on the packaging, the delivery box and the address label. Please advise if you would prefer a refund or a replacement and we can organise that for you.

We can look into missing items for you.

If you have ordered multiple items, your items may be delivered in separate shipments at different times. Check your order to see if it was 'Partially Shipped' or if your order has multiple tracking numbers. This information is available in your Lyre's account, or would have been emailed to you when your order shipped.

If an item is still missing, please Contact Us and our team will do our best to locate it, or if required refund or replace it.

We are truly sorry to hear that you have not enjoyed your experience with Lyre's so far. We absolutely want you to find something you love from our range! Here are some top tips for getting the best out of your Lyre's products:

Lyre’s comes alive when used in cocktails or with mixers, according to the recipes developed by our talented mixologists. Our recipes use different ratios to those based on their boozy brothers to provide the perfect balance. We suggest using large ice cubes and refrigerating your bottles, then only briefly shaking or stirring your drinks, as quickly melting ice can dilute the flavours.

We have created a Mixology Hub full of videos and recipes to help you through the true Lyre's experience and you can learn at your own pace. You can also try asking Alexa for recipe ideas, or join us at our Impossible Bar to see Lyre's come to life.

If you would like more inspiration, we're always close at hand. Contact Us and our team can help you find your prefered concoctions.

Unfortunately, we cannot accept returns of products once they have been opened.

We want you to love Lyre’s Non-Alcoholic Spirits as much as we do. If you're not happy with your order we will always try to help if we can.

If you purchased your Lyre's somewhere other than Lyre's store, please check with your retailer to see how they can help.

If you purchased from Lyre's store and should require a return, refund or exchange please Contact Us within 14 days of delivery, subject to the below and our Terms & Conditions:

  • If you haven't opened the product and if it is in resalable condition we can organise a return for an exchange or refund.
  • Products must be returned to us via a tracked shipping service at the customer’s expense. We cannot provide return paid shipping, shipment or collection options.
  • If you'd like to commence a return please Contact Us.
  • In line with our Terms & Conditions, if you have opened and consumed a portion of the product, we're afraid no refund or exchange can be given.
  • Gift vouchers or promotional items also cannot be exchanged or refunded.

We will let you know when your refund has been processed. Funds should return to your method of payment within 7 days, depending on your financial institution.

If our team have organised an exchange or replacement for you, you will receive order status updates and tracking details to your email and in your Lyre's account, similar to your original order. Most replacements or exchanges should be delivered within 10 days of confirmation.

If you have any questions or troubles, Contact Us and one of our team will get back to you quickly.

If you have been issued a refund please allow 3-5 business days for the funds to appear in your account. Depending on your financial institution, it can take this long for it to process and clear into your account. It is also worthwhile when looking at your statement to check back from the date of purchase, some financial institutions will show the refund on the same day as the purchase, even if these actions were processed on different days.

If your refund hasn't appeared within 7 days, or you have any other questions or issues please Contact Us. Our team are on hand to help.

We're sorry to hear there's an issue with your order.

Please Contact us with your troubles and include as much information as you can about what's transpired. Our team are here to help you!

Returns and Refunds



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